Every doubt, complaint or refund request should be communicated to us via firstname.lastname@example.org no later than 14 days after receiving your order.
Defective Items – Any misprinted/damaged/defective items should be communicated with description and photo, we’ll arrange collecting, product replacement and shipping at no extra cost for you.
Returns – As we work with Print on Demand Services, our products are considered “personalised items” and according to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided. We aim of course to keep you happy with your order, so if you wish to return an item for some reason, first make sure you don’t wear or use it, keep it in original packaging with a receipt or proof of purchase and then email us the reason for wanting to return, providing a picture of the item.
Refunds – Once we receive your email, we’ll evaluate it and communicate to you our resolution. If you are approved, then you’ll be requested to post the item to the given address at your own expense and upon reception and confirmation that it has no signs of usage, your refund will be processed, and a credit will automatically be applied to your credit card or arranged method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We are working on sustainable solutions for lowering the detrimental impact of returns both for the planet’s sake and for our small business (as we won’t be able to return the item to the factory and therefore get a refund). We are committed to creating a system where unwanted items are matched with other clients, so that you would return it directly to that address, avoiding extra shipping costs and carbon footprint.
In case of doubt, all returned items should be addressed to: Vestya Shop – Diana Matoso, Rua Doutor Silva Pinho, N16, 3750-593 Macinhata do Vouga
Sale items – Only regular priced items may be refunded. Sale items cannot be refunded.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned and you will be liable for the cost of a reshipment to yourself.
Contact us at email@example.com for any questions or doubts related to refunds and returns.