{"id":2111,"date":"2023-02-13T16:56:10","date_gmt":"2023-02-13T16:56:10","guid":{"rendered":"https:\/\/vestyashop.com\/?page_id=2111"},"modified":"2025-05-11T15:59:19","modified_gmt":"2025-05-11T15:59:19","slug":"refund-returns-policy","status":"publish","type":"page","link":"https:\/\/vestyashop.com\/pt\/refund-returns-policy\/","title":{"rendered":"Reembolsos e Devolu\u00e7\u00f5es"},"content":{"rendered":"<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\ud83d\udd01 Refund and Returns<\/strong><br>Every doubt, complaint or refund request should be communicated to us via info@vestyashop.com no later than 14 days after receiving your order.<\/p>\n\n\n\n<p><strong>\u26a0\ufe0f Defective Items<\/strong><br>Any misprinted, damaged or defective items should be reported with a description and photo.<br>We\u2019ll arrange collection, replacement, and shipping at no extra cost to you.<\/p>\n\n\n\n<p>\ud83d\udce6 <strong>Devolu\u00e7\u00f5es<\/strong><br>As we work with Print on Demand Services, our products are considered \u201cpersonalised items\u201d, and according to Article 16(c) and (e) of Directive 2011\/83\/EU, the right of withdrawal may not be provided.<br>If you wish to return an item, please do not wear or use it, keep it in original packaging with a receipt or proof of purchase, and email us the reason for returning it, providing a picture of the item.<\/p>\n\n\n\n<p>\ud83d\udcb3 <strong>Reembolsos<\/strong><br>Once we receive your email, we\u2019ll evaluate it and notify you of our decision.<br>If approved, you\u2019ll be asked to send the item to the given address at your own expense.<br>Upon reception and confirmation that the item shows no signs of usage, your refund will be processed and a credit will be applied to your original payment method within a few days.<\/p>\n\n\n\n<p>\ud83d\udcec <strong>Return Shipping Costs<\/strong><br>You will be responsible for paying your own shipping costs for returning your item.<br>Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.<\/p>\n\n\n\n<p>\ud83c\udf31 <strong>Sustainable Returns<\/strong><br>We\u2019re working on sustainable solutions to reduce the impact of returns \u2014 both for the planet and for our small business.<br>Since returned items can\u2019t go back to the factory, we are building a system to match unwanted items with other clients, so they can be sent directly, avoiding extra shipping and carbon emissions.<\/p>\n\n\n\n<p>\ud83d\udcee <strong>Return Address<\/strong><br>Em caso de d\u00favida, todos os artigos devolvidos devem ser enviados para: Vestya Shop, Av. Campo da Boa Esperan\u00e7a, Condom\u00ednio dos Pinheiros A, 7630-033 Boavista dos Pinheiros, Portugal<\/p>\n\n\n\n<p>\ud83c\udff7\ufe0f <strong>Sale Items<\/strong><br>Only regular priced items may be refunded.<br>Sale items cannot be refunded.<\/p>\n\n\n\n<p>\ud83d\udccd <strong>Morada Incorrecta<\/strong><br>If the address provided is considered insufficient by the courier, the shipment will be returned.<br>You\u2019ll be liable for reshipment costs once we confirm an updated address with you.<\/p>\n\n\n\n<p>\ud83d\udce6 <strong>Encomendas N\u00e3o Reclamadas<\/strong><br>Shipments that go unclaimed are returned.<br>You will be responsible for the cost of reshipment.<\/p>\n\n\n\n<p>\u2753 <strong>Questions<\/strong><br>Contact us at any time if you have questions or concerns about refunds and returns:<br>info@vestyashop.com<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>\ud83d\udd01 Refund and ReturnsEvery doubt, complaint or refund request should be communicated to us via info@vestyashop.com no later than 14 days after receiving your order. \u26a0\ufe0f Defective ItemsAny misprinted, damaged [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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